Datto BCDR Protects Desa Potato Head from Unplanned Systems Downtime On-Premises and In the Cloud
The Iconic Beach Club Experience
The iconic Potato Head Beach Club was born in Bali in 2010, as the outpost for Jakarta's Potato Head eatery. With its Instagram-ready, colosseum-shaped property famed for its colorful façade of wood window shutters offering great food and service with a beachfront experience, it immediately caught the attention of sun seeking travellers from around the world.
Today, the beach club forms part of Potato Head's luxury hospitality collective in Bali, called Desa Potato Head, which includes boutique hotel concepts like Potato Head Suites, Potato Head Studios and other contemporary lifestyle offerings.
Operational Mandates: Uptime & Data Protection
To keep the sun, sand and good times rolling for its international guests, Potato Head's dedicated operation must always run like well-oiled machinery. It cannot afford to have any downtime causing inconvenience to the guests and disrupting its business.
“Cybersecurity is a priority for Potato Head, as we have two luxury hotels that cater to the affluent. System uptime and data protection are very important to us.”
When a room costs up to S$1,500 per night, guests expect impeccable service, and no errors can be made. From the minute guests check in, they expect the reservations team to have their details in the system and when they enter their room, the hotel offers a personal touch by welcoming them by name on the room's digital screens. Any delay in service can compromise the brand reputation significantly.
Embracing Business Continuity
When Pak Armika first joined Potato Head in 2019, a priority in his to-do list was to implement business continuity and disaster recovery (BCDR) to mitigate downtime risks.
He sought services from One Data Asia, a specialist in providing business continuity for the hospitality industry, to equip Potato Head with Datto's comprehensive business continuity solutions suite to protect servers, files, PCs, and SaaS applications.
“Datto's solution can be considered a luxury IT product due to the depth and breadth of their solutions. For true luxury brands like Potato Head, they cannot afford the risk of any downtime, and are willing to invest in business continuity to avoid business disruption.” — Eka Mertanadi, President Director of One Data Asia
Benefits of Operating with BCDR
Since the implementation of Datto BCDR, Potato Head has cited several instances of benefiting from business continuity. The consultative approach tailored to their specific luxury hospitality needs ensured a perfect fit.
The proof of concept with Datto's technology successfully validated the efficiency in restoring all of their remote data in a short period of time, guaranteeing that the high expectations for service are consistently met without technical interruption.
Quick Facts
“Because we are in the hospitality industry, we have high expectations for service. One Data Asia used a consultative approach tailored to my needs which I appreciated. The proof of concept with Datto's technology validated the efficiency in restoring all our remote data in a short period of time.”
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